FAQ

Order

To which countries do you deliver?
We ship to the following countries: Australia, United Kingdom, USA, France, Spain, the Netherlands, Belgium, Poland and Germany.

Shipping

When will my order be delivered?
All orders will be delivered as soon as possible, though shipping to certain territories can take up to 4 weeks!


Does my order fit in the mailbox?

Most of the products fit through your mailbox.


How much are the shipping costs?

The shipping costs will be stated in the checkout and depends on the product.
 

I did not receive my product within 4 weeks
In case you have not received your order after 4 weeks, please contact our customer support, so we can find a solution for you.

Payment

Which paymentmethods are availible?
We offer the following safe paymentmethods: Paypal, American Express, Visa & Mastercard.


Where can I enter my discountcode?

You can enter your discountcode at the bottom of the checkout page.

Contact

In case your question has not been answered, please feel free to contact our customer support via email info@12deal.com.

Always make sure to add your order number to your question. We will answer your question as soon as possible within max 5 working days.


Questions or comments?
Don't hesitate to contact us by e-mail, phone or via the contactform below. We always strive to answer your question as soon as possible.

Not satisfied?
You can make your complaint by e-mail, phone or the contact form below. Complaints are taken very seriously, customer satisfaction is paramount to us.

Companies and partners
12Deal is always looking for the best companies and offers. Your company to thousands of people their attention in your city? Please contact us via e-mail, phone or the contact form below.


Address

  • http://au.12deal.com
  • info@12deal.com

Contact

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